Amazon Vendor Recovery Case Study: USA Fitness Tech Brand Reclaims €378,000
The Challenge
A leading USA-based fitness technology company operating in Amazon's Vendor Central programme faced systematic revenue leakage through the platform's opaque billing practices. The issues included:
Unreconciled inventory shortages creating unexplained losses
Billing discrepancies from inventory overages
Price claim deductions tied to co-op agreements that lacked transparency
These weren't isolated errors. They represented systematic under-compensation that created immediate cash flow constraints and longer-term margin compression. Without forensic-level visibility into Amazon's billing infrastructure, the company couldn't quantify what they were owed, let alone recover it.
The Solution
RT7 conducted a comprehensive technical audit of the Vendor Central account, identifying and quantifying every category of erroneous charge. Using proprietary dispute management software, we built evidence-backed claims across shortages, overages, and pricing discrepancies—transforming what appeared to be Amazon's non-negotiable deductions into recoverable assets.
The Results
€378,000 recovered—representing a >50% settlement rate on disputed claims.
Beyond the immediate cash injection, the client leveraged the magnitude of the settlement as negotiating capital. The recovered funds provided leverage to renegotiate structural trading terms with Amazon, converting a one-time reimbursement into ongoing margin protection.
Strategic Impact
This wasn't bookkeeping. RT7's intervention transformed latent liabilities into liquid capital, then weaponised that capital to secure more favourable commercial terms—effectively turning Amazon's billing complexity into a competitive advantage for the client's treasury function.
