Most of the time it is not one big issue. It is lots of small deductions that never get properly resolved.
As a result:
Underpayments are written off instead of credited
Shortages that should be paid back never are
Overages sit unresolved for long periods
Returns and co-op charges are applied incorrectly
How much could be recoverable?
The real question is: what would you do with that extra money?
Some vendors already suspect there is something sitting in their account. Others have no idea. The only way to know is to go through the account properly.
That is what we do.
We go back through Vendor history line by line
Invoices, POs and proof of delivery are reviewed in detail
Deductions are checked against Amazon’s own data
Claims are submitted and pursued until they are resolved
Aaron Baish
Senior Amazon Consultant
Money we’ve recovered from Amazon 1P Vendor accounts
We go through Vendor deductions line by line across shortages, overages, returns and co-op charges.
Each deduction is checked against invoices, purchase orders, proof of delivery and Amazon remittance data.
Where discrepancies exist, claims are prepared with the supporting documentation and submitted to Amazon.
We pursue those claims until they are resolved and the money is credited back to your account
Process steps:
01
Review deductions
02
Match data
03
Build cases
04
Resolve with Amazon
05
Secure reimbursements
Commercial terms:
No win, no fee
Commission applied only to reimbursed amount
No upfront cost
RECOVERY BY SPECIALISTS
Most reimbursement tools rely heavily on automation.
Software can flag potential issues, but recovering deductions from Amazon in a meaningful way requires judgement, documentation and persistence.
Some automated tools rely on bots interacting with Amazon systems. If detected, this can put vendor accounts at risk. Amazon does not like bots.
At RT7 we take a different approach.
We combine advanced reconciliation technology with specialist teams who investigate deductions line by line and pursue claims through Vendor Central until they are resolved.
In many cases we can review deduction history going back up to five years, identifying issues others simply miss.
Will Amazon penalise us for chasing reimbursements?
This is one of the most common questions vendors ask. Stephen, senior consultant at RT7, explains how Amazon actually views reimbursement claims.
HAVE A QUESTION?
Frequently Asked Questions
What data will RT7 need access to, and can we trust you with it?
We ask for access to your Amazon Vendor or 1P accounts so we can review deductions, payments and relevant history. We use read only access wherever possible and follow strict access controls. Your data is used solely for reimbursement review work and is handled under confidentiality and compliant procedures. This access does not give us control of your account.
Will giving access to RT7 compromise our internal controls?
No. We never change your account settings or policies, and we don’t make decisions on your behalf. We work with the data you share, and our team generates dispute cases for Amazon based on evidence. You remain in control at all times. We’re performing a specialist reconciliation and dispute workflow, not operational control.
How long does it take to see results?
Timelines vary depending on case complexity and Amazon response times. Some reimbursements are secured in weeks, others take longer. What remains consistent is our follow through. We pursue cases until they are resolved and provide clear status updates so you can plan cash flow and forecasting with confidence.
What exactly does RT7 do that my own team can’t?
Internal teams understand the business and the data. What RT7 adds is specialist reimbursement infrastructure, reconciliation depth, evidence assembly and persistence. We systematically identify errors across shortages, overages, returns and co op charges, submit structured disputes and follow them through until resolution.
Isn’t this something our finance team could do in-house?
They could, but it is rarely the best use of their time. Proper reviews require specialist tools, dispute workflows, audit depth and repeated follow-up with Amazon. That’s our expertise. We remove the workload from your finance and operations teams so they can focus on closing books and forecasting, not battling a platform for every pound owed.
How do you handle cases where the data isn’t clear or Amazon rejects a dispute?
We build reimbursement disputes around verifiable evidence such as proof of delivery, invoices and stock records. If a case is rejected, we review Amazon’s response, adjust the submission and resubmit with additional evidence where required. Cases are not abandoned because of an initial rejection.
Are there any hidden charges or long-term obligations?
No. There are no hidden fees. Commission applies only to reimbursed amounts. We do not charge for access, analysis or monitoring. If priorities change, the agreement can be ended and any active cases are worked through and settled accordingly.
What guarantees do I get that money will be recovered?
There are no guarantees, and we are transparent about that. Amazon ultimately decides each case. What we guarantee is structured evidence, disciplined follow through and a commercial model aligned to outcomes. If no reimbursements are secured, no fees are payable.
GET IN TOUCH
Claim your free Vendor audit
Share a few details and we’ll arrange a short call to see what might be recoverable from your Vendor account.